Return & Refund Policy
30-Day Support Guarantee
We want you to feel confident in your purchase. If you experience any issue with your order, please contact our support team within 30 days of delivery, and we will do our best to help resolve the issue.Contact us: Info@medicubepinkbalm.com
Returns:
We accept returns on eligible items within 30 days of delivery.To start a return, please contact our support team at: Info@medicubepinkbalm.com
Please include:
• Your order number
• The item(s) you wish to return
• The reason for return
Once approved, we will provide return authorization instructions.Items returned without prior authorization may not be accepted.
Return Eligibility:
To qualify for a return, items must be:
• Unopened
• Unused
• In their original packaging
Due to hygiene and safety standards for oral-care products, opened or used whitening strips are not eligible for return.
Damaged or Incorrect Orders:
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.Please include:
• Your order number
• Photos of the product received
Our support team will arrange a replacement or refund as quickly as possible.
Return Shipping:
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.
Order Cancellations:
Orders may be canceled before they are shipped by contacting our support team as soon as possible.Once an order has shipped, it must follow the standard return process.
Chargebacks & Payment Disputes
Our support team is committed to resolving any issues quickly and fairly. Customers agree to contact Info@medicubepinkbalm.com support before initiating a chargeback or payment dispute so we have the opportunity to resolve the issue directly. Unauthorized chargebacks may delay resolution.
Contact:
For any return or refund inquiries, please contact:Info@medicubepinkbalm.com Support Team Info@medicubepinkbalm.com